The customer is always right.

I just completed a very large eBay purge session. I put most of my stuff up for auction, and all of the auctions began at $0.99. It was fun to watch the final twenty minutes or so. The numbers got higher a lot faster :)

I've just been getting bored of my eBay shop. I really don't know why. I think I need to do this every few months or so. It gets me excited to have space again, and just get rid of stuff. Ah...it's a good feeling.

I've decided to move all of my vintage stuff into my Etsy shop. I haven't quite figured out what specifically will be in the eBay shop when it's back to its normal volume, though.

One of the reasons for this "boredom" is the experience I've been having with eBay customers lately. I've had to suck up my pride so many times just because people want to complain. And I've learned that the only way I'm going to be successful with my business is to truly live the phrase, "The customer is always right". I never argue. I just submit. Even when the complaint is just asinine, I swallow my annoyance, and write a very nice email saying how sorry I am, and ask what I can do to make it right. Most of the time, I never receive a response.

The absolute worst is when someone never says anything, but just stews about it, then finally leaves snarky feedback months later. My new motto when I have a bad experience online is just to be honest about it, and accept what the other party has to give. For example, about a years ago, I bought a pair of pants on eBay, and they'd been hemmed very poorly and the bottom of the pants was puckered. I emailed the seller to let her know; I said I'd have to take them to have them re-altered and told her how much it would cost, and she refunded me that amount. We both thought it was fair resolution, and it was a positive experience.

Good online shopping experiences? Bad experiences? What do you do?